Giving a Compliment or Making a Complaint
Compliments
Compliments are terrific! If someone
who works for MCFD, CLBC or Okanagan Foster Parents Association is
doing a great job please put your comments in writing and send them to
that person and their supervisor.
Complaints - Start at the Source
It is always best to address problems
at the source. If you have a problem please try to resolve it by
discussing the issue with the person or persons involved. If this does
not prove to be satisfactory, ask to speak to that person’s
supervisor.
Issues that still remain unresolved to your satisfaction may be addressed in a number of ways:
MCFD – Foster Parent Partnership Committee
If you have complaints or concerns related to MCFD policy or practice
you are asked to contact your local Foster Parents Association or the
Foster Parent Coordinator for your area. MCFD–Foster Parent
Partnership Committees meet on a regular basis in some communities.
CLBC – Foster Parent Partnership Committee
If you have complaints or concerns related to CLBC policy or practice
you are asked to contact your local Foster Parents Association or the
Foster Parent Coordinator for your area. CLBC–Foster Parent
Partnership meetings are held on a regular basis in some communities.
Protocol for Resolving Issues Between Foster Parents and Interior Regional Staff
This protocol is used when a service issue between Ministry Staff and
Foster Parents requires formal resolution. If you have tried to resolve
the issue with the person involved and their supervisor and you are
still unsatisfied, this is the route you should take. All foster
parents who initiate a Protocol for Resolving Issues between Foster
Parents and MCFD Staff are urged to contact a trained Support Worker.
See Protocols and Support for more information and a copy of the Protocols for Foster Homes 2004.
Complaint Resolution Policy for Community Living British Columbia
The document Complaint Resolution Policy (PDF) outlines the complaint process for Foster Parents who contract with CLBC to provide foster care.
Giving a Compliment or Making a Complaint in the Interior Region
The document Giving a Compliment or Making a Complaint in the Interior Region (PDF)
gives information on how to proceed if you have a concern or complaint
not addressable by any of the previously described means. Your Foster
Parent Coordinator is available to assist you with this process.
Okanagan Foster Parents Association Personnel Committee
If you wish to make a complaint about the actions of a staff or
contractor of Okanagan Foster Parents Association please send your
complaint in writing to OFPA Personnel Committee, 366 Park Ave,
Kelowna, B.C. V1Y 5P8, personnel.
A member of the OFPA Personnel Committee will contact you within 2
weeks to discuss the issue with you. If further action is required you
will be given information on how to proceed.
